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Performance in 2019 How it contributes to the Group strategy Remaining relevant in in in in in in in an an an ever-evolving market requires relentless innovation In this spirit we refreshed our our our brand in in in in in in in September 2019 adopting a a a a a a a a a a a a new philosophy Feel Free that demonstrates our our our promise to to offer our our our customers limitless possibilities via an an an unlimited portfolio of products and services 2019 was a a a a a a a a year of increased synergies between the the TMIT cluster’s various companies In In the the home Internet segment we we we we worked in in in in in in in close collaboration with MC Vision for our product offering as as as well as as as in in in in in in in in customer-facing areas o of of of the the the business Together we we we introduced PLAY the the the only o of of of its kind Video on on on on on on Demand Service in in in in in in in in Mauritius with over 20 000 types o of of of content Additionally this increased collaboration between Emtel and and MCVision has enabled customers to to also access Netflix’ vast library through the PLAY product Following the the introduction of unlimited unlimited mobile data in in in in in in 2018 a a a a a a a a a a trailblazing move in in in in in in our our industry we now provide unlimited unlimited plans across all our our channels further enhanced by custom-designed packs for home users users mobile users users and businesses We embarked upon a a a a a a a a a a diversification strategy continuing to to to enhance our our our current offerings and and expanding into new market market segments In 2019 we increased our our our fibre reach to to to to our our our sites presenting an an an opportunity for us us to to to to steadily penetrate the the enterprise enterprise market market by extending our our fibre to to businesses We introduced new enterprise enterprise enterprise solutions in in in in in in the the areas of network infrastructure security and and and data and and and cloud services As a a a a a a a a a a a result our our enterprise enterprise segment saw a a a a a a a a a a a decent growth in in terms of customers and and and revenues We also gained ground in in the home market to whom we provide high-speed WiFi and unlimited Internet Today we provide high speed unlimited internet to more than 55 000 homes As we we strive to to to meet meet the the the the demands of 5G we we recognise the the the the urgent need to to to meet meet the the the the prerequisites for its deployment particularly when it it it comes to to to supporting the the the the exponential increase in in in in in in network demand data volumes and and and power efficiencies We made substantial investments in in in in in in in in laying
the the the building building blocks to to facilitate the the the transition to to 5G by expanding our our fibre capacity across all our our sites As announced last year we also made great strides in in in in in building building the the the the the high-speed METISS broadband cable cable cable in in in in in collaboration with other regional operators Once the the the cable cable cable is fully operational in in in in late 2020
it it it it it it it will offer even more submarine cable cable cable cable capacity and and redundancy on on on on on cable cable routes out out o of of Mauritius Mauritius thereby enhancing Mauritius’ connectivity with the the the world Members of of the the the the the the consortium are also expected to experience substantial economic and and social growth preparing the the the the region for the the the the data demand in in the the the the future We We continued to to to focus on on on on on digitalisation and business efficiency to to to strengthen the the foundation upon which our our offerings depend We We streamlined our our customer-facing processes by emphasising contactless support to to to to to be able able to to to to to offer offer the high-quality efficient reliable and prompt service that our our our customers have come to to to to expect Alongside this we we worked on on on improving the the the user-friendliness of of o our our our our mobile app and refreshed our our our our website in in in in November
2019 with with the the the aim of of o offering a a a a a a a a a a a a seamless customer customer experience across all all our our our our channels All these enhancements were in in in in line line with with our our refreshed tagline ‘Feel Free ’ so as to to to to allow customers to to to to live the experience In line with CJ’s human resource strategy developing our our talent forms a a a a a a a a a a a a a critical part of organisational effectiveness Managers underwent “Leading for for the the the the the future” training which equips the the the the the next generation of leaders leaders with the the the the the skills and knowledge they need to thrive in in in in in in the the the the the future future We also engaged in in in a a a a a a a a a a a a a a a a a a a results-based leadership program for senior management that that includes mentorship and a a a a a a a a a a a a a a a a personal development plan alongside a a a a a a a a a a a a a a a a project work that that extended over 9 months Emtel contributes to to to the the the Group-wide sustainability strategy to to to a a a a a a a a a a a great extent In 2019 we embarked in in our our our our project ‘Say NO to to to to to plastic’ across the the the company and enforced the the the 3 Rs: Reduce Reuse Recycle Our endeavours apply not only to to to to our our our our our employees but also to to to to our our our our our suppliers whom we encourage to to adopt greener practices While our our main office is equipped with recycling depots for for plastic bottles each Emtel showroom has collection collection points for for e-waste—batteries cables old phones—resulting in in in in in the collection collection collection of of almost 700 tonnes of of electronic items last year In partnership with Mission Verte we have extended these collection collection points beyond our our our showrooms More information about our our our sustainability initiatives and ongoing partnerships with NGOs can be be found on on on on on our our website www emtel com OPERATIONAL EFFICIENCY BUSINESS PORTFOLIO MANAGEMENT MANAGEMENT FINANCIAL RISK MANAGEMENT MANAGEMENT INTEGRATED REPORT 2019 SUSTAINABILITY FOCUS