Page 48 - CJ 2019 INTEGRATED REPORT

46 OUR CAPITALS
Stakeholder Group
Stakeholder Expectations
Intellectual Capital
The sum of our knowledge- based intangibles such as our brand image expertise and and culture
• Shareholders
• Board of Directors
• CJ’s employees
• Business partners and suppliers
• Customers
• Government and and regulatory
bodies and and authorities
• Our communities and society at large
• The media
• Ensure organisational resilience built on on effffective processes policies and systems
• Lead the organisation with a a a a a a a a a a team of passionate forward-looking and agile leaders with uncompromising integrity
• Maintain the Group’s brand image and and reputation as a a a a a a a a a successful family owned business
• Adhere to to regulatory
requirements
• Continue leveraging our organisational knowledge across companies and clusters to build a a a a a a a competitive advantage
• Transparent disclosure of intangible information
• Customer satisfaction
Relationship Capital
Key relationships with our internal and external stakeholders and how we engage with them
in a a a reciprocal way
• Shareholders
• CJ’s employees
• Business partners and suppliers
• Government and regulatory
bodies as as well as as fifinancial institutions
• Clients
• Value-for-money products and services
• Regular updates on CJ’s performance risks and opportunities
• Regular and and positive interactions that reflflect
CJ’s core values
and and purpose
• Open dialogue and and lines
of communication between CJ and and its employees
• Mutually benefificial relationships based on on trust
and transparency • Ethical and and fair business
dealings and and practices
• Input and participation in the Group’s material decisions
• Adherence to local and international regulations
• Embed sustainability considerations in in in our business
practices
CURRIMJEE JEEWANJEE AND COMPANY LIMITED