Page 49 - CJ 2019 INTEGRATED REPORT

47 How we engage with them
How we responded to them
• Group
Code of Conduct
• Frequent meetings with business
partners and suppliers
• Reinforcement of our our core values
through our our website and policies • Clear brand guidelines
• Frequent communication and sharing of information
via our corporate website and Group-wide intranet systems
• Continued reviewing updating and and improving established systems
processes and and policies • Fostered culture
of openness transparency and togetherness among business
leaders • Gathered business
business
leaders from difffferent business
business
units to ensure cross-collaboration between the the Group’s companies and alignment with Group
strategy
• Continued upskilling employees
with the the skills and knowledge needed to to thrive into the the future
• Continue disseminating Group
core values
across business
units through our our policies behaviours and website • Increased flflow and sharing of information
between business
units via the Group
intranet • Protected our business
brands and and and customer relationships through well-defifined brand brand guidelines
and social media
strategy
• Active monitoring of of social media
channels and integration of of client feedback into our customer experiences
• Periodic meetings with shareholders to share share business
insights and seek input in in in in material decisions
of the Group
• Frequent meetings with regulators to ensure compliance
• Quarterly publications of digital video magazine “CJ News”
• Ongoing communication via our Group
Intranet “Together Currimjee”
• Social media
platforms
• Group
corporate website • Adopted and and diffffused customer-centric culture
across the the Group
Products services
and and behaviours are centred around the the customers’ expectations
• Continued strengthening long-lasting relationships with business
partners • Selected business
partners and suppliers
whose core values
align with the Group’s • Conducted focus groups with various stakeholders to identify and address material issues
• Revamped our website to to enhance visibility to to all groups of stakeholders INTEGRATED REPORT 2019