Page 39 - CJ 2019 INTEGRATED REPORT

Financial capital
• Dividends paid: paid: Rs Rs Rs Rs 664M (2018: (2018: Rs Rs Rs Rs 916M) • Interest paid: paid: Rs Rs Rs Rs 106M (2018: (2018: Rs Rs Rs Rs 58M)
Human capital
• Employee Engagement Score: 68% (representing an 8 8 8 point improvement over 2018)
• Gender balance: 61% M and 39% F • Average training hours hours per employee: 18 6hours
Intellectual capital
• Strong local footprint through established and and highly reputable brands • Our robust and and and reliable governance systems and and and procedures that enable us us us to to drive sustainable value
• Waiting time in in in in in showroom for distributors: 30 min min (2018: 60-90 min) as a a a a result of of digitisation of of processes • Worldwide recognition by Hoist Group for Screenage
Relationship capital
• Increased synergies between business units in in the cluster
Emtel • Facebook fans: 216 216 501 501 (2018: (2018: 216 216 501)
• Customer Customer Satisfaction Score: 79 0% (2018: (2018: (2018: 78 9%)
• Mobile Customer Customer Market Share: 41 8% 8% (2018: (2018: 40 8%)
MCV • Facebook fans: 226 818 (2018: (2018: 217 704)
• Customer Satisfaction Score: 67% (2018: (2018: (2018: 69 0%) • Market Share: 47% (2018: NA)
Screenage
• Customer Satisfaction Score: 85% (2018:77%)
Manufactured capital
• Daily average Total Data Consumption on on on the network (GB): 170 948 (2018: 122 687)
• Undersea cable capacity capacity (Gbps): (Gbps): 26 26 6
6
6
6
(2018: (2018: (2018: 9 9 4)
• 4G data capacity capacity (Gbps): (Gbps): 264 (2018: (2018: (2018: 208 0)
• Landing stations: 2 2 2 2 (2018: 2)
• CDN Cache Capacity (TB): 480 (2018: (2018: 20)
Social and Natural capital
• CSR contributions to the Currimjee Foundation More details are given on on on on pages 126-143
• 6% decrease in in electricity consumption consumption for for 2019
2019
• 3% reduction in in fuel consumption consumption for for 2019
• Electronic waste collected and recycled (Tonnes): 52 9 9 (2018: 10 4)
• Paper waste waste and and other waste waste (cartons plastic & oil)
collected and and recycled (Tonnes): 23 4 (2018: 7 9)
• Investment in in building
an an engaged and skilled workforce to develop new capabilities and the agility to meet challenges A unified and multi-skilled team also consolidates our cluster
and enables all business units to operate collectively as a a a one-stop shop OUTPUTS - VALUE CREATED
INTEGRATED REPORT 2019
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